Standard orders: Unworn, unaltered standard-sized dresses and/or skirts can be returned for a full refund within 7 days of receiving your dress. Please email email@example.com to initialize return instructions. Under no circumstances will a refund be honored past 7 days. We also offer exchanges on unworn standard-sized dresses, also within 7 days of purchase. Please note if you are exchanging a dress or skirt for another dress or skirt the same same lead time to create a new dress or skirt applies to the exchange (45-60 days).
To initiate a return, contact us within 7 days of receiving your dress and/or skirt. We will send additional instructions for processing the credit. We are not responsible for covering extra (return) shipping costs.
Custom orders: We get it, sometimes a standard size simply doesn’t work for your body type. That’s why we have the option to order a custom sizing. Since we’re making the dress to fit you only, all custom orders are final sale and will not be eligible for refund. It’s important that you are double checking your measurements before submitting them to us.
Please understand these measurements are guidelines that we use to make your dress. After receiving your dress sometimes small adjustments need to be made for the perfect fit. We do offer the following:
- Up to $20 of alteration credit towards a custom sized skirt
- Up to $45 of alteration credit towards a custom sized dress
To initiate an alteration credit you must contact us within 30 days of receiving your dress.
**Please note all dresses and skirts that have been altered are no longer refundable**
All other merchandise: Merchandise must be unworn, undamaged, and unwashed. For hygienic reasons, there are no returns and/or exchanges on bras, pasties or earrings. All merchandise eligible for return must be returned within 30 days of delivery.
To initiate a return, contact us within 30 days of receiving the merchandise. We will send additional instructions for processing the credit. We are not responsible for covering extra (return) shipping costs.
Sale merchandise: There are no returns and/or exchanges on all sale merchandise.